We hope you love your Circle & Line pieces! Because each piece is handmade using natural materials, some variance occurs and is meant to be embraced. But if something isn’t quite right, let us know and let’s solve it together.
Reach out at hello@circleandline.com or (512) 537-0692.
If your purchase doesn’t work out, we’re glad to help you with a return or exchange. Returns for a refund must be authorized within one week of receipt. Once the return label is generated we require receipt of the item within two weeks. If your item is damaged on arrival, please contact us as soon as possible with photos of the piece and box.
We are a small studio and many of the pieces are made to order. We kindly ask that you take the time to rewrap your returns carefully, as all products must be returned in original condition and with all original packaging. Any items returned damaged due to mishandling or not using original packaging materials will have a restocking fee up to 20% of the original price. If the piece is returned irrevocably damaged, the return will not be accepted.
Exchanges are valid for 30 days upon receipt. All exchanges must be in original condition, otherwise the exchange will not be accepted.
Please note on all returns the purchaser is responsible for shipping fees. Please email hello@circleandline.com to initiate a return.